The booking terms are made for you (guest) as well as for us (Nordvall Mountain Guiding) to
create a clear understanding about our and your rights.
No more complicated than that – the terms are as following:

AGE – All our participants should be minimum 18 years old. Exceptions can be made
if accepted by us and the caregiver (written confirmation).
BOOKING – By email (contact@alexandernordvall.se). The booking is not confirmed
until replied as confirmed and fully paid. Other agreements may apply, always in
written form.
PAYMENT – By invoice through email. Net 20 days payment.
CANCELLATION BY PARTICIPANT – Cancellation must be sent by participant and
confirmed by Nordvall Mountain Guiding through email contact@alexandernordvall.se.
– Cancellation more than 2 months in advance – 500 SEK/NOK booking fee.
– Cancellation between 30 and 60 days before trip/course start. 50% refund.
– Cancellation between 0-30 days before trip/course start. No refund.
CANCELLATION DUE TO HEALTH PROBLEMS – Contact your health care and insurance
company. ”Cancellation by customer” rules will apply.
CANCELLATION BY NORDVALL MOUNTAIN GUIDING – We take our reservation to
cancel a trip or course if for some reason there are unsuitable conditions, too few
participants or health related problems that affect the trip. Full refund to participants.
GEAR – We do not take responsibility for eventual damage on customers’ gear. All
borrowed / rented equipment should be used according to instructions from the guide.
If instructions are not followed a fee could be charged to the customer for damage on
gear.
INSURANCE – There is no insurance from us (Nordvall Mountain Guiding) that covers
you as a participant for health/injury or rescue. Participants should take their own
responsibility to check and sort out an insurance that covers the kind of activity you
are about to participate in.
CANCELLATION OF ONGOING TRIP/COURSE – If the participant is showing a ruthless
behavior, lack of necessary experience or somehow creates a danger for themselves
or others (Nordvall Mountain Guiding) have the right to immediately cancel the event
or change plans. If canceled – no refund will apply.
FORCE MAJEURE – The participant has no right to compensation or reimbursement if
the error is the participant’s fault or in exceptional / unavoidable events of significance
force majeure. Exceptional and unavoidable events that are beyond the organizer’s
control are, for example: serious security problems such as war, terrorism, serious
illness / outbreak of pandemics, natural disasters or sudden political or legal action
(such as changes in airspace, entry requirements, over which the organizer has no
influence)
PRIVATE INFORMATON – We only use your personal data for booking and invoicing.
The data is not collected and sold to any third party organization.
SAFETY INFORMATION – Participants are obliged to read our safety information and sign the ”RISK WAIVER FORM”.